Privacy Policy
Your privacy and the security of your medical information are our top priorities at OLAT Medical Diagnostic Centre
Last Updated: February 3, 2026
Introduction
Welcome to OLAT Medical Diagnostic Centre. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our medical services. We are committed to protecting your privacy and ensuring the security of your personal and medical information.
Important Note
As a medical diagnostic centre, we adhere to the highest standards of patient confidentiality and data protection. Our practices comply with applicable healthcare privacy laws and regulations.
Information We Collect
We collect various types of information in connection with the services we provide:
Personal Information
- Contact Information: Name, phone number, email address, physical address
- Demographic Information: Age, gender, date of birth
- Identification Information: Government-issued ID numbers
- Contact Preferences: Communication preferences
Medical Information
- Health Records: Medical history, symptoms, diagnoses
- Test Results: Laboratory reports, imaging results
- Treatment Information: Prescriptions, treatment plans
- Insurance Information: Insurance provider, policy numbers
Website Usage Information
- Technical Data: IP address, browser type, device information
- Usage Data: Pages visited, time spent on site, referral sources
- Cookies: Session cookies for functionality
How We Use Your Information
We use your information for the following purposes:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Medical Diagnosis & Treatment | Medical history, test results | Medical necessity |
| Appointment Scheduling | Contact information | Contract fulfillment |
| Billing & Insurance Claims | Insurance information, test records | Legal obligation |
| Service Improvement | Anonymous usage data | Legitimate interest |
| Emergency Contact | Emergency contact details | Vital interests |
Information Sharing & Disclosure
We respect your privacy and only share your information in specific circumstances:
Healthcare Providers
We may share your medical information with:
- Referring physicians for continued care
- Specialists for consultation
- Laboratories for test processing
- Pharmacies for prescription fulfillment
Legal Requirements
We may disclose your information when required by law:
- Court orders or legal processes
- Public health reporting requirements
- Law enforcement requests
- Regulatory compliance
With Your Consent
We will always obtain your explicit consent before sharing your information for purposes not covered in this policy.
Data Security
We implement comprehensive security measures to protect your information:
- Encryption: All sensitive data is encrypted in transit and at rest
- Access Controls: Strict role-based access to medical records
- Secure Storage: Protected electronic medical records system
- Regular Audits: Security audits and vulnerability assessments
- Staff Training: Regular privacy and security training for all staff
- Physical Security: Secure facilities with access controls
Data Breach Protocol
In the unlikely event of a data breach, we have established procedures to:
- Contain the breach immediately
- Assess the scope and impact
- Notify affected individuals and authorities as required by law
- Implement corrective measures to prevent future breaches
Your Rights
You have the following rights regarding your personal information:
Right to Access
You have the right to request copies of your medical records and personal information we hold about you.
Right to Correction
You can request correction of inaccurate or incomplete personal information.
Right to Deletion
You may request deletion of your personal information, subject to legal retention requirements for medical records.
Right to Restrict Processing
You can request restriction of processing your personal information in certain circumstances.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used format.
Right to Object
You can object to the processing of your personal information for certain purposes.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy:
- Medical Records: Retained for a minimum of 7 years from last treatment, or as required by law
- Financial Records: Retained for 7 years for tax and audit purposes
- Appointment Records: Retained for 3 years for service quality purposes
- Website Analytics: Retained for 26 months for service improvement
After the retention period, we securely dispose of or anonymize your information.
Children's Privacy
Our services are available to all age groups. For minors (under 18 years):
- We require parental or guardian consent for treatment
- Medical information is shared with parents/guardians as appropriate
- We comply with all laws regarding minors' medical privacy
- Special protections are in place for sensitive adolescent healthcare
Changes to This Policy
We may update this Privacy Policy from time to time. When we do:
- We will post the updated policy on our website
- We will update the "Last Updated" date at the top of this policy
- Significant changes will be communicated to active patients
- Continued use of our services constitutes acceptance of changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Our Privacy Office
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
For formal data protection requests, please submit your request in writing to our Privacy Officer at the above address.